Mayzz Spa Velachery – Chennai

Last Updated: 09.09.2026

At Mayzz Spa Velachery, we are committed to protecting the privacy and personal information of our customers, website visitors, and enquiry applicants. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our spa, website, or communication channels.

By accessing our website, submitting an enquiry or appointment request, or communicating with us, you agree to the practices described in this Privacy Policy.

About Us

Mayzz Spa Velachery is a wellness and spa centre located in Velachery, Chennai, offering a range of relaxation, wellness, massage, and beauty-related services.

Our services may include:

Spa & Wellness Treatments
Body Massage
Ayurvedic Massage
Aroma Therapy
Stone Therapy
Skin & Beauty Treatments
Other wellness and spa services

We are committed to handling customer information responsibly and maintaining appropriate privacy and data protection practices.

Information We Collect

We may collect the following categories of personal information:

Information You Provide

When you contact us, submit an enquiry, or request an appointment, we may collect:

Full Name
Mobile Number
Email Address
Preferred Appointment Date and Time
Preferred Spa Service or Treatment
Location or area, where voluntarily provided
Enquiry details or service preferences
Any other information voluntarily provided by you

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Pages visited
Date and time of website visit
Referral source
Website interaction data
Cookies and similar tracking technologies

Appointment & Customer Information

When you book or enquire about a service, we may maintain records relating to:

Appointment details
Service requested
Customer communication
Booking status
Customer preferences
Service-related information voluntarily provided by the customer

We only collect information that is reasonably necessary to respond to enquiries, manage appointments, provide services, improve customer experience, and operate our business.

How We Use Your Information

We may use your personal information for:

Responding to enquiries
Scheduling and managing appointments
Confirming bookings
Providing information about our spa services
Understanding your service preferences
Providing customer support
Sending appointment reminders
Communicating regarding changes or cancellations
Improving our services and customer experience
Improving our website
Analysing website and advertising performance
Maintaining business records
Legal and regulatory compliance

We only use your information for legitimate business and customer-service purposes.

Marketing & Communication

If you provide your contact details through our website, enquiry forms, or other communication channels, we may contact you regarding:

Spa services
New treatments
Special offers
Discounts and promotions
Seasonal offers
Appointment-related updates
Customer service communications

Marketing communications may be sent through:

Phone calls
WhatsApp
SMS
Email

You may opt out of promotional communications at any time by contacting us or following the available unsubscribe/opt-out instructions.

Opting out of marketing communications will not affect essential appointment or service-related communications.

Appointment & Service Information

When you request an appointment, we may use the information provided to confirm your booking, contact you regarding availability, provide appointment reminders, or manage changes and cancellations.

Submitting an appointment request does not automatically guarantee availability. An appointment will be considered confirmed only after confirmation from Mayzz Spa Velachery.

Any personal or service-related information voluntarily shared by customers will be used only for appropriate customer-service and business purposes.

Payment & Financial Data

Where applicable, payments for spa services may be processed through third-party payment providers.

We do not intentionally store sensitive payment information such as:

Debit/Credit card numbers
CVV details
Banking passwords
UPI PINs

Payment information may be processed directly by the relevant payment service provider in accordance with its own privacy policy and security practices.

Data Sharing & Disclosure

We do NOT sell or rent your personal information to third parties.

We may share limited information with trusted service providers where reasonably necessary for:

Website operation and maintenance
Appointment management
Communication services
Customer support
Payment processing
Analytics and website performance
Advertising and marketing measurement
Technical support

We may also disclose information where required by applicable law, legal proceedings, government authorities, or to protect the rights, safety, and security of our customers or business.

Cookies Policy

Our website may use cookies and similar technologies to:

Improve website functionality
Enhance user experience
Understand website traffic
Analyse visitor behaviour
Measure advertising performance
Improve marketing campaigns
Understand how visitors interact with our website

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Analytics & Advertising

We may use third-party services such as website analytics and advertising platforms to understand website traffic, measure campaign performance, and improve our marketing activities.

These services may use cookies, pixels, tags, or similar technologies to collect information about website interactions.

Such third-party services operate under their respective privacy policies and terms.

Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Unauthorised disclosure
Misuse
Loss
Alteration
Destruction

We may use appropriate security measures such as restricted access to customer information, secure systems, and website security technologies.

However, no internet-based system or method of electronic storage can guarantee complete security.

Data Retention

We retain customer information only for as long as reasonably necessary for:

Managing appointments
Providing customer service
Maintaining business records
Responding to enquiries
Legal and regulatory requirements
Resolving disputes
Improving our services and operations

When information is no longer required, it may be securely deleted, anonymised, or archived in accordance with applicable requirements.

Customer Rights

Subject to applicable laws and regulations, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where legally applicable
Withdraw consent for marketing communications
Opt out of promotional communication

To exercise any applicable privacy rights, you may contact us using the details provided below.

Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe that a minor has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

Third-Party Links

Our website may contain links or buttons to third-party websites and platforms, including:

WhatsApp
Google Maps
Instagram
Facebook
Other social media platforms
Payment or booking platforms

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend reviewing the privacy policies of those third-party platforms before providing them with personal information.

Updates to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, business practices, or applicable laws.

Any changes will be published on this page with the updated Last Updated date.

We encourage visitors and customers to review this Privacy Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us.

Mayzz Spa Velachery – Chennai

Address:
127, Velachery Bypass Rd,
Above IOB Bank, Near Murugan Idli Kadai,
Velachery, Chennai, Tamil Nadu – 600042

Phone: +91 96558 88231

Email: info@mayzzspavelachery.com

Website: https://www.mayzzspavelachery.com/

Terms & Conditions

Mayzz Spa Velachery – Chennai
Last Updated: 09.09.2026

Welcome to Mayzz Spa Velachery. These Terms & Conditions govern your use of our website, services, appointment booking facilities, and other interactions with our business.

By accessing our website, submitting an enquiry, requesting an appointment, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

About Our Services

Mayzz Spa Velachery provides spa, wellness, relaxation, massage, beauty, and related services.

Our services may include:

Spa & Wellness Treatments
Body Massage
Ayurvedic Massage
Aroma Therapy
Stone Therapy
Relaxation Treatments
Skin & Beauty Treatments
Other wellness and spa services

The availability, duration, pricing, and inclusions of individual services may vary.

We reserve the right to modify, introduce, discontinue, or update any service at our discretion.

Appointment Booking

Customers may request appointments through our website, phone, WhatsApp, or other available communication channels.

Please note:

Appointment requests are subject to availability.
An enquiry or booking request does not guarantee an appointment.
Appointments are confirmed only after confirmation from Mayzz Spa Velachery.
Customers are responsible for providing accurate contact and appointment information.
Customers should arrive on time for their scheduled appointment.
Late arrival may result in a reduced service duration depending on availability.
The spa may reschedule or cancel an appointment when necessary.

Cancellation & Rescheduling

Customers are requested to inform Mayzz Spa Velachery as early as possible if they wish to cancel or reschedule an appointment.

Cancellation, rescheduling, advance-payment, or no-show policies may apply depending on the service and booking terms communicated at the time of booking.

Mayzz Spa Velachery reserves the right to refuse or restrict future bookings in cases of repeated cancellations, no-shows, or misuse of the booking system.

Pricing & Offers

All service prices, packages, discounts, and promotional offers displayed on our website or communicated through our official channels may be subject to change.

Promotional offers:

May be available for a limited period.
May be subject to specific terms and conditions.
May not be combined with other offers unless specifically stated.
May have limited availability.
May apply only to selected services.

The final price applicable to a service will be communicated or confirmed by Mayzz Spa Velachery before or at the time of service.

Payments

Customers may be required to make payment for services at the time of service or as otherwise communicated during booking.

Where advance payment is required, the applicable payment and cancellation conditions will be communicated to the customer.

Payments processed through third-party payment providers may be subject to the terms and conditions of those providers.

Customers are responsible for providing accurate payment information when using applicable payment services.

Customer Responsibilities

Customers are expected to:

Provide accurate information during booking.
Follow reasonable instructions provided by spa staff.
Arrive on time for appointments.
Inform staff of any relevant service preferences or concerns before treatment.
Treat staff and other customers respectfully.
Follow the spa’s rules and safety guidelines.

Mayzz Spa Velachery reserves the right to refuse service where customer behaviour is inappropriate, abusive, threatening, disruptive, or otherwise unsuitable for the premises.

Health & Safety

Customers should inform spa staff before receiving a service about any relevant health, skin, allergy, or treatment-related concerns that may affect the suitability of a service.

Certain treatments may not be suitable for everyone.

Customers are responsible for providing accurate information relevant to their service where requested.

Mayzz Spa Velachery may recommend postponing, modifying, or declining a service where staff reasonably believe that providing the service may create a safety concern.

Our services are intended for wellness, relaxation, and beauty purposes and should not be considered a substitute for professional medical diagnosis or treatment.

If you have a medical concern, condition, injury, allergy, or are undergoing medical treatment, you should consult an appropriately qualified healthcare professional before receiving a service where relevant.

Service Results

Individual experiences and results may vary depending on factors such as:

Individual body characteristics
Skin type
Lifestyle
Existing conditions
Treatment history
Response to a particular service

Mayzz Spa Velachery does not guarantee identical results for every customer.

Information provided about our services is intended for general informational purposes and should not be interpreted as a guarantee of a particular outcome.

Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to the website or its systems.
Interfere with the operation or security of the website.
Submit false or misleading information.
Copy, reproduce, or misuse website content without permission.
Use automated methods to interfere with website functionality.

We reserve the right to restrict or terminate access to the website where misuse or prohibited activity is identified.

Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, service availability, pricing, offers, timings, images, descriptions, and other information may change from time to time.

We do not guarantee that every piece of information on the website will always be complete, current, or error-free.

Customers are encouraged to confirm important service, pricing, and appointment details with Mayzz Spa Velachery before making a booking.

Intellectual Property

Unless otherwise stated, the content available on our website, including:

Text
Logos
Branding
Images
Graphics
Designs
Videos
Service descriptions
Website layout

belongs to or is used by Mayzz Spa Velachery and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission.

Third-Party Links & Services

Our website may contain links or integrations to third-party services such as:

WhatsApp
Google Maps
Instagram
Facebook
Payment providers
Other external platforms

These third-party services operate independently and may have their own terms, conditions, and privacy policies.

Mayzz Spa Velachery is not responsible for the availability, content, security, or policies of third-party websites or services.

Limitation of Liability

To the extent permitted by applicable law, Mayzz Spa Velachery shall not be responsible for losses or damages arising from:

Incorrect information provided by a customer.
Failure to attend a confirmed appointment.
Delays caused by circumstances beyond our reasonable control.
Temporary website interruptions.
Third-party website or payment service failures.
Individual variations in service results.
Misuse of services or failure to follow reasonable instructions.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Force Majeure

Mayzz Spa Velachery shall not be considered responsible for delays, cancellations, or interruptions caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Government restrictions
Public emergencies
Power or internet failures
Strikes
Severe weather
Fire
Other unforeseen events

Where reasonably possible, we may contact affected customers to reschedule appointments.

Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website or submitting information to us, you acknowledge that you have read our Privacy Policy.

Changes to These Terms

Mayzz Spa Velachery reserves the right to update or modify these Terms & Conditions at any time.

Changes will be published on this page with an updated Last Updated date.

Your continued use of our website or services after changes are published constitutes acceptance of the updated Terms & Conditions.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.